Beginning in March 2020, the coronavirus fundamentally altered traditional service delivery. Leveraging existing systems and relationships, San Francisco’s In-Home Supportive Services program rapidly supported a broad array of responses to ensure the delivery of personal care to COVID and individuals and recipients who lost care due to the pandemic. This included the creation of a COVID caregiver emergency response team, an extended backup homecare program, virtual Caregiver training, personal protective equipment distribution and a homecare model for emergency housing sites serving homeless individuals. This presentation will highlight the role of collaboration and flexibly using existing systems to support effective disaster response.

• Krista Gaeta: San Francisco Human Services Agency
• Simon Pitchford: Homebridge, Inc.
• Eileen Norman: San Francisco IHSS Public Authority
• Fanny Lapitan: San Francisco County, Department of Disability and Aging Services

Using a Robust In-Home Supportive Services Collaboration to Support a Countywide Pandemic Response